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Terms of Service
Payment
☆Payment will be in $USD via Stripe.
☆First partial payment (exceeding $80, full payment for below $80) may be done after confirmation of
discussion and pricing, I will send you an invoice and begin the sketching process after payment.
☆Purchases made is NOT refundable unless I choose to refund you for reasons of my own.
☆I will consider your commission cancelled (before project begins) due to lack of response and payment not
made within 72 hours unless informed of a legitimate reason for the delay.
Commission process:
☆You can fill up the contact form here for character art (Style A-D, chibi art, etc) OR character art (Style E-F)
only; For Twitch/Youtube branding etc work do e-mail to natsumencaps.business@gmail.com with relevant
information/references & details to your commission(s).
☆Do provide visual references of relevance and as much detail in your inquiry regarding your commission.
☆Each time I send a WIP to a Client, I ask the Client to provide feedback to me.
☆Maximum revisions for minor changes is three.
☆Any major changes made AFTER COMPLETION of project, character design, OR confirmed sketches will
be charged an additional $15, please communicate with me during the updates/work in progress phase.
☆I reserve the right to stream the progress of your commission at my Twitch channel if the schedule suits me
so, if you do mind having your commission progress shown on stream please inform me in your inquiry.
☆I reserve the right to decline any commission that I do not see fit or not in compliance with my terms & work.
☆I would like to be informed if prompt communication via e-mail is not convenient for you, the Client. Informing
me which platform where communication is easier via either Discord, Reddit, or Twitter will be highly
appreciated.
☆In cases of communication via Discord, while preferable to DM via being in the same server, if a friend
request is required in order to communicate please be aware that there is a likelihood I may remove myself
from the friend list once the project is completed. Please do not take this personally as I prefer my own
comfort, privacy, and would prefer to keep my friend list short.
☆Please keep conversations unrelated to the project at hand to a bare minimum, if not it may further delay
progress of the project.
☆Lack of cooperation and communication during the project whether intentional or not may result in
blacklisting.
Will draw
☆Gore/Body horror (+10%↑), Horror, Creatures, Anthropomorphic/Furry, Pairings (same sex/het/etc), Fanart D&D/Tabletop, Original character, Armoured characters, Muscled characters, Non-/Humanoid character, GW2, FFXIV
Will not draw
☆Mecha, NSFW (Sexual activity), Real life portrait, NFT, hate/political content
-Twitch/Youtube branding/Stream asset design/Vtuber 2D assets-
☆Size for overlays will be 1920x1080px, YT/Schedule thumbnail 1280x720px, avatar 800px, logo A4 300dpi,
PNGtuber model/stream assets within 1920x1080px.
☆A one-time additional $30+ will be charged for design works for new channel branding/commercial uses for
streaming/content (includes usage for social promotional purposes, discuss with me for merchandise uses.)
☆Additional charges may apply depending on complexity in detail (complex armour/outfit, weaponry, visible
tattoos, horns, wings, etc), character designing from scratch, and more than 1 character present on canvas.
-Illustration-
☆Size for illustrations will be A4 (3508x2480px/2480x3507px) 300dpi png file, illustrations intended to be
larger than this will require an additional charge.
☆Add background base price starting from $40+.
☆Default background for character art will be plain white or a simple base colour of commissioner’s choice.
☆Additional charges may apply depending on complexity in detail (complex armour/outfit, weaponry, visible
tattoos, horns, wings, etc), character designing from scratch, and more than 1 character present on canvas.
Stripe/PayPal disclaimer
☆All of my sales are "Digital Artwork" and it is the Artwork's "Intellectual Property" that is purchased by you.
☆Nothing is ever intended by either me or you (the Client), to be physically shipped to them.
☆I am not required to ever ship any item unless it was explicitly discussed.
Licensing & Redistribution
☆A one-time fee minimum price increase 100% of the original price will be charged per art intended to be
used for merchandise/commercial purposes with no obligation to pay me commission fees per sale, I
reserve the right to charge more if I deem fit. You must inform me if you intended your commission to be
used as such.
☆Reproduction, redistribution, and reselling of Client's art(s) are strictly prohibited.
☆Clients are not permitted to modify or claim their art(s) as their own.
☆Clients are not permitted, under any circumstances, to use any part of their commissioned artwork for
non fungible tokens. Use of artwork for any advertising or profits associated with any blockchain-related
technology, non fungible tokens, NFTs or cryptocurrency is PROHIBITED.
☆Clients are not permitted, under any circumstances, to use any part of their commissioned artwork for
AI art for personal AND profit purposes.
☆You're NOT allowed to use my work to make any form of hate content, political argument, religious beliefs,
bigotry, etc.
Chargeback
☆You are NOT authorized to issue a chargeback for any reason.
☆If for any reason your Stripe/PayPal account malfunctions or authorizes a refund request without your
knowledge, you must contact me ASAP in order to resolve the issue.
☆Purposefully issuing a chargeback will result in immediate blacklisting for you as well as your e-mail address,
and anyone sharing your Stripe/PayPal account, including side accounts.
Rush fee
☆Rush fees are at least +25% of the commission. Fees might vary depending on the project and time frame
provided.
☆Dates provided are subject to change, details are to be discussed should the client have set dates.
Queue/Scheduling/Work speed/Deadlines
☆I usually take up to 2-5 days to respond to your initial order inquiry.
☆Your commission will take approximately a minimum of two weeks to the longest three months (longer time
frame possible) depending on the workload and length of discussion during the project to complete due
to other work that required priority too or personal real life matter. Feel free to contact me to inquire for status.
☆If you have a specific deadline please communicate with me about it prior to payment so I can rearrange my
work schedule accordingly.
☆If you did not alert me to a deadline, you must not send reminders until 4 week's buffer period has passed.
Reminders will be ignored if they relate to work that I have prioritized above your project, including
other commissions and projects.
☆If due dates are discussed, it is also your (the Client) responsibility to ensure prompt communication. I will
not be held responsible for late delivery.
☆You reserve the right to be notified of any delays.
☆No harassment over my work speed will be tolerated, regardless of the time that has passed.
Final product
☆Files will be given within 48 hours after remaining payment per art(s) is done so please do not ask me to
send files ASAP. Don't hesitate to inform me if you need me to send you the completed art(s) first if
you're commissioning more than one art from me.
☆Please do not remove/crop my signature if present on the work I've made (exception on banner & avatar
which auto crops images).
☆I reserve the right to use the commissions for my personal portfolio, unless requested by commissioner not to do so.
☆You may use the artwork for any community sharing websites, as long as you do not directly claim the
artwork is done by you or selling the artwork. (Non-commercial purposes)
☆Please credit and link to either my website, Twitter, or Twitch under the name Natsumen.Caps.
☆Any comments that are rude, inappropriate, inflammatory, and/or non-constructive may result in blacklisting.